Complaints:

If you would like to report a complaint, please contact our Client Advocate Department at:

We will respond as soon as possible.

Google Reviews

Nhu Le
Nhu Le
2026-06-16
Nhi and Sam helped me with purchasing my first duplex. Highly recommend their team
Hena Rodely
Hena Rodely
2026-06-16
I had an excellent experience working with Loan Factory during the purchase of my new townhouse. Iris Nogueda, my mortgage broker, and Andres Fina, my loan processor, were both professional, knowledgeable, and responsive throughout the entire loan process. They guided me every step of the way, answered my questions, kept me updated, and made the process as smooth and stress-free as possible. Their attention to detail and commitment to getting everything completed on time truly made a difference. I highly recommend Loan Factory, Iris Nogueda, and Andres Fina to anyone looking for a reliable and dedicated mortgage team.
Breanna Degrate
Breanna Degrate
2026-06-16
I recently just finish my home buying experience with Marlena and also La Dora and when I say hand down it was a great experience and smooth transaction I would definitely recommend to my family and friends 😁
Quy Tran
Quy Tran
2026-06-16
Great experience working with Matt and Patrick! They are highly professional, detail-oriented, and provide exceptional customer service. They kept me informed throughout the entire process and made everything run smoothly. Highly recommend this team!
Tien Vo
Tien Vo
2026-06-16
Working with Hannah was a great experience. She was professional, helpful, and made the process smooth. Thank you, Hannah and Evelyn for all your help at Loan Factory!
Rebecca Huang
Rebecca Huang
2026-06-15
I really enjoyed the whole process from A-to-Z. Our loan processor was very helpful and detail oriented. It makes the whole process seem so easy.
We use cookies to ensure the most optimal browsing experience on our website. By visiting our site, you are agreeing to the use of these cookies.
READ MORE