NMLS: 1968881
(408) 877-8000
info@loanfactory.com
Office hours:
- Monday - Friday: 6:00 AM - 5:00 PM
- Saturday: By Appointment
Complaints:
If you would like to report a complaint, please contact our Client Advocate Department at:
We will respond as soon as possible.
Google Reviews
Mark is my mortgage underwriter, and he's the best agent I've ever dealt with - extremely professional and gentlemanly. He patiently walked us through the whole process and explained every single detail clearly. I would highly recommend him to any friends, and I hope you're all as lucky to work with Mark! Thank you so much again, Mark
I truly can’t say thank you enough to Van and Serena for everything they’ve done for me. They went above and beyond every single step of the way—day and night—helping me navigate my duplex mortgage. Their dedication, patience, and constant support made what could have been a stressful process feel so much more manageable.
It’s rare to find people who genuinely care this much and are willing to go the extra mile without hesitation. I’m beyond grateful for both of them and feel so lucky to have had their guidance.
I would highly, highly recommend Van and Serena to anyone—you will be in the best hands!
Awesome job!! That all for helping me to accomplish my dream 😃
Working with Marcus and Lena was the best decision we made. Buying a home can be stressful, but they handled our loan with such expertise and care. They are a fantastic team—Marcus is very detail-oriented, and Lena is proactive and communicative. They truly go above and beyond for their clients. Five stars
I had a great experience working with my loan officer-Teena Nguyen and Percy Vo, throughout the entire home financing process. From the beginning, they were knowledgeable, responsive, and very patient in answering all of my questions. They clearly explained each step, making what could have been a stressful process feel smooth and manageable.
Communication was excellent—they kept me updated regularly and made sure I understood all my options before making decisions. Their attention to detail and commitment really helped everything stay on track, leading to a timely and successful closing.
I truly appreciate their professionalism and dedication, and I would highly recommend them to anyone looking for a reliable and trustworthy loan officer.
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